1. What Information We Collect​

We may collect:

• Contact information (e.g., name, phone number, email address)

• Demographic information (e.g., child’s name, age, insurance provider)

• Communication preferences

• Health information shared for scheduling, reminders, or treatment

2. How We Use Your Information

We use your information to:

• Schedule and confirm appointments

• Send text messages about health reminders, office updates, and other practice-related matters

• Respond to your questions or concerns

• Improve our services and communication

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3. Text Messaging

If you opt in, we may send you SMS text messages for appointment reminders, follow-ups, and office updates.

• Message and data rates may apply.

• You can opt out anytime by replying STOP. For help, reply HELP or contact our office.

 

4. How We Protect Your Information

We follow strict protocols to protect your information in accordance with HIPAA and industry standards. Your data is stored securely and only shared with authorized staff or partners involved in your child’s care.

 

5. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. We may share necessary information with:

• Health insurance providers

• Labs, pharmacies, or other medical providers for coordinated care

• Technology partners who support secure communications

 

6. Your Rights

You can:

• Access and update your information

• Withdraw consent for text messages or other communications

• Request deletion of certain data (in accordance with medical record retention laws)

 

7. Questions?

Contact us at:

Heart of the Valley Pediatrics

(256) 242- 6443​